Shipping and Returns
Standard Shipping (7-10 Business Days) is $10 for purchases under $500.
We are happy to offer FREE shipping on orders $500+.
Expedited Shipping (1-3 Business Days) is $30.
Production time on jewelry pieces vary, please see individual product descriptions for specific lead times!
Once your piece is completed, we will notify you via email and ship it to you according to your shipping selection.
At this time, we are only shipping inside the U.S. but are looking to expand in the future.
*If you are located in the Fort Worth area, local pick-up may be available. Contact firstname.lastname@example.org for more information.*
There is no return policy. All pieces are made to order. Exchanges are only available if there is a defect in the product.
To be eligible for an exchange, you must notify us up to three days after delivery. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We reserve the right to refuse any exchange if we believe the items purchased have been intentionally damaged or misused. We do not cover shipping for exchanges.
Thank you for understanding!
Damaged your ECM gem? Not to worry! We are happy to repair your piece for a fee, plus shipping & handling.